Moments of Truth: Key insights into the New Zealand life insurance industry

1 min read
September 12, 2019

Moments of Truth takes a deep-dive look at exactly what Kiwis think of the sector, their
experiences of it, and how they engage with life insurance products.

The research was the second in a series on life insurance following the release of the Risking Everything report by the FSC earlier in 2019.

“This research, by utilising both qualitative and quantitative research methods, gives us
unique insights and a rich understanding of New Zealanders life insurance experiences,
especially around the critical claim process,” said Richard Klipin, CEO of the Financial
Services Council.

Read the media release.

Read the research report.

For all media enquiries, please contact:

Richard Klipin
Chief Executive Officer
Financial Services Council of New Zealand 021 0233 5414 or

About the research

The research was undertaken in two stages of quantitative and qualitative stages which were undertaken in December 2018 and May 2019.

The quantitative research reached a sample of 2,061 people and the qualitative research consisted of two focus groups of respondents who had been through a life insurance, critical illness or income protection product claims process