FSC guidelines: Significant financial hardship processing

These Guidelines were approved by the Investment and KiwiSaver Committee of the Financial Services Council of New Zealand Incorporated (FSC) on 2 August 2022.

They are intended as general information and a resource for FSC members only, and do not constitute legal advice. They are not intended to replace existing legislation, regulations, or regulatory guidelines. Whilst their legal accuracy (where referring to the legislation) has been confirmed, some aspects are open to individual interpretation. Any conflict should be construed in favour of the applicable legislative requirement, with further legal advice sought.

The third party websites and other materials referred to are additional resources that you access at your own risk and the FSC takes no responsibility for any third party content.

The FSC and its employees make no express or implied representations or give any warranties regarding these Guidelines, and we accept no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in this information.