The way financial advice is delivered continues to develop through shifting client expectations, regulatory changes, and advances in technology.
This two-hour Special Interest Group, hosted by the FSC Professional Advice Committee, explored how advice practices can adapt to meet these challenges while continuing to deliver high-quality outcomes for clients.
Discussion focused on the changing role of client reviews, from traditional compliance checkpoints to strategic conversations that build trust, how to improve engagement and to add long-term value.
Attendees gained practical perspectives on:
This interactive event was designed to share best practices and provide tangible insights for attendees navigating the changes in professional advice.
Through his career he has had oversight of over more than 100 Adviser Businesses. He has developed a deep appreciation for the adviser/client relationship, while maintaining focus on client outcomes. His skillset brings both a top-down and bottom-up approach, which allows him to navigate senior level personnel and regulators, while fully understanding the adviser/client interaction.
Claire has broad leadership and governance experience across life and general insurance, wealth management, and the not-for-profit sector in New Zealand. She is passionate about customer experience and service design.
In her current role, she is responsible for the performance of Asteron Life’s portfolio, including product development, pricing, underwriting, and customer onboarding. Her previous roles span customer insights, culture, operations, advocacy, change leadership, HR, and communications, both in New Zealand and overseas.
Pierre leads a team of advisers who are united by a commitment to delivering service grounded in strong core values. He believes that advice should always be client-first, honest, and relationship-driven, ensuring people feel supported through every stage of life.
The team combines this values-based approach with technology-driven solutions, making advice more accessible, transparent, and responsive to evolving client expectations. Pierre’s focus is on creating an environment where clients thrive - in both certainty and uncertainty - by blending genuine care with innovative tools that enhance the client experience.
Romil has been with the FMA for seven years, focusing on overseeing the implementation of FSLAA and ongoing monitoring of Financial Advice regulations in New Zealand. He has over a decade of experience across compliance, regulation, risk management and financial services both in Canada and New Zealand, originally from Ottawa, Ontario, Canada and is a Chartered Professional Accountant.
He was significantly involved in the Banking and Life insurance Conduct and Culture Reviews, and FMA Bank incentive structures thematic and led the development of the FAP monitoring insights report and FAP Regulatory Returns.